FAQ

  • COVERED AREAS

  • Covering all Turkey?

    The device works all over Turkey. In cities and neighborhoods the device has excellent signal quality. You can go any city without fearing signal loss. But in case of steep mountainsides, very far places from settlements please contact us and verify the signal. And please note that far places from base stations such as ships, the signal quality is related with the range between you and the land.

  • PROBLEMATIC SITUATIONS

  • Battery is not long enough

    Normal battery works about 5-6 hours without charging. You can use the powerbank to charge your device when you are outside. And please note that you should charge the device with home socket when you arrive your residence/hotel each day.

  • Consistent red light on device

    If you see consistent red light on the device, there is problem with your connection. Please contact us as soon as possible.

  • Lights are not seen or red light on Battery icon

    Please check the device should have full charge. After that press the power button and start the device again. The lights will come.

  • The device freezed

    If the device freezed, please take out the battery and put it in its place again. The lights will come after that. Please do not remove the simcard or do not push the reset button.

  • Yellow light on the Internet icon

    When you are countryside or far away from cities sometimes you can see the yellow light. Don’t be afraid. The device is still working.

  • ABOUT DELIVERY

  • Where can i take places?

    You can take your device in these places:
    Your hotel – All over Turkey, we deliver the wifi device to your hotel! We send your mobile hotspot to your hotel reception before you arrive to the hotel. You can take your internet device from hotel reception in your name.
    Please note that if you are not coming Istanbul and Trabzon cities, you need to complete the reservation at least 2 days before your arrival date.
    Istanbul Ataturk Airport -  You can take your mobile hotspot at International Arrivals Floor, LEFT BAGGAGE (EMANET BAGAJ). 7/24 open!
    Click to see LEFT BAGGAGE. (EMANET BAGAJ)
    Istanbul Sabiha Gokcen Airport - You can take your mobile hotspot at International Arrivals Floor, after the gate. TOBACCO SHOP 7/24 open!
    Click to see TOBACCO SHOP.
    Istanbul New Airport – By 6 April our place is active. You can take your devices from LEFT BAGGAGE(EMANET BAGAJ). 7/24 open!
    Click to see LEFT BAGGAGE (EMANET BAGAJ).
    Trabzon Airport - You can take your mobile hotspot at International Arrivals Floor, after the gate. It is just on your right after the exit door. STAY IN WIFI OFFICE 7/24 hours open!
    Click to see STAYINWIFI OFFICE’s place.

    Please note that you should clearly write where you want to take your mobile hotspot in the reservation step.

  • ABOUT RETURN

  • How can i give?

    - Please put all your equipments in the box

    - After that put the box in the Return Package that is provided you in the box.

    - Lastly please write your information on the package.

    You can return your device in these places:
    Hotel Return
    You can put the device with its box at your hotel reception. Please use the return envelope and write your name on it. Let us know at which hotel is your return location.

  • AIRPORTS

  • Airports

    For the airport returns, don’t go after the passport control. There is no place to return the device there. And you cannot come back. Please return your device at selected locations BEFORE passport control.

    Ataturk Airport - You can return your mobile hotspot at International Arrival Floor, PTT post Office. 7/24 open! If you have a problem to deliver the device to the post Office, you can return your device from LEFT BAGGAGE (EMANET BAGAJ) which is located at International Arrival Floor.

    Sabiha Gokcen Airport: You can return your mobile hotspot at International Arrivals Floor, TOBACCO SHOP 7/24 open!

    Istanbul New Airport - You can return your mobile hotspot at International Arrival Floor. You can return your device from LEFT BAGGAGE (EMANET BAGAJ).
    Trabzon Airport: You can return your mobile hotspot in our STAY IN WIFI Office which is located in front of the International Arrival Gate. Name of the Office is BUFE.

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